Custom Process
Check Sanzi Gift’s clear step-by-step custom gift order process. From inquiry, logo design, sampling, bulk production to global shipping & after-sales service for branded promotional gifts.
Custom Gift Order Process | Step-by-Step Customization Guide
1. Overview
Sanzi Gift offers a standardized, transparent, and customer-friendly custom gift process for global businesses, startups, and marketing agencies. We provide one-stop OEM & ODM customization for branded promotional gifts, corporate giveaways, and event merchandise. From initial inquiry and artwork design to sampling, mass production, quality inspection, and global delivery, every step is clear and trackable to help you customize branded gifts with zero hassle.
2. Standard Customization Process (6 Steps)
Complete Order Logic：Inquiry & Quotation → Artwork Design & Proofing → Pre-production Sampling → Bulk Production → QC & Final Payment → Shipping & After-sales
Step 1: Submit Inquiry & Get Formal Quotation
Share your detailed requirements, including product style, order quantity, custom logo, application scenarios (trade show, corporate gift, customer promotion), and shipping country. Our sales team will analyze your needs and send a detailed, transparent official quotation within 24 working hours with no hidden fees. Free product recommendation and custom solution support are available.
Step 2: Provide Logo File & Confirm Design Proof
You can provide logo files in AI, PDF, EPS, or high-resolution PNG format. Our in-house design team offers free artwork checking, curved surface adaptation, typesetting, and color optimization. We will create a realistic custom design proof for your confirmation. No production will start without your final approval. We also provide free simple logo redrawing if you do not have vector files.
Step 3: Pre-production Sample Confirmation (Optional)
To verify product texture, printing effect, and overall quality, you can request a pre-production sample. Samples are produced with the same materials and craftsmanship as bulk orders within 3–7 working days. The sample fee is 100% deductible from your subsequent bulk order. We support free revision and re-sampling until you are satisfied.
Step 4: Deposit Payment & Mass Production
After design or sample confirmation, you pay 30% deposit to activate formal bulk production. We will arrange exclusive production scheduling, strictly follow the confirmed design, color and craft standards, and track the whole production progress. Rush production is available for urgent marketing events and tight deadlines.
Step 5: Full QC Inspection & Balance Settlement
Once bulk production is completed, all products will undergo strict manual full quality inspection for printing accuracy, appearance integrity, product performance and packaging quality. We will send real product photos and videos for your verification. After confirmation, you settle the 70% balance payment before shipment.
Step 6: Global Shipment & After-sales Support
We support multiple shipping methods including international express (DHL/FedEx/UPS), air freight and sea freight, covering global door-to-door delivery. Complete customs clearance documents will be provided for smooth import. After shipment, we offer real-time tracking updates and professional after-sales service for all manufacturing quality issues.
3. Core Custom Service Advantages
- Transparent Whole Process: Every customization step is recorded and trackable, with zero hidden fees and opaque operations.
- Low MOQ Friendly: Support small-batch trial orders, perfectly suitable for startups, small businesses and new brand campaigns.
- Free Design Support: Free artwork proofing, typesetting adjustment and simple logo vector redrawing for all bulk orders.
- Strict QC System: 100% full manual inspection before shipment to ensure consistent high-quality finished products.
- One-stop Service: Integrates design, sampling, production, packaging, global shipping and after-sales support.
4. Quick FAQs
Not required. Simple logo orders and time-sensitive urgent projects can skip sampling and proceed directly to bulk production.
Direct bulk order: 12–20 working days. Sample + bulk order: 15–25 working days.
Minor tweaks are allowed before mass production starts; major design changes will reschedule the production timeline.
Our dedicated sales manager will regularly update production, QC and shipping progress throughout the whole order cycle.
5. Start Your Custom Project
Ready for your branded custom promotional gifts? Send your detailed requirements and logo files to info@sanzigift.com or fill out the website contact form. Our professional custom team will reply within 24 hours and create a exclusive gift solution for your brand.
